At Goblin Box, we want you to be completely satisfied with your purchase. Because we specialize in factory-sealed hobby boxes and trading card products, we maintain a clear and transparent return policy to ensure a fair and secure shopping experience for all collectors.
If you need to return an item, please review our guidelines below.
1. Return Window
You have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Return Conditions
To be eligible for a return, your item must meet the following criteria:
- Sealed & Untampered: The item must be in the exact same condition that you received it. Factory-sealed hobby boxes, packs, or cases must have their original shrink-wrap, seals, and packaging intact and undamaged.
- Altered Items: Due to the volatile nature of the trading card market, any items that have been opened, searched, unsealed, or tampered with are strictly ineligible for a return or refund.
- Proof of Purchase: You must provide the receipt, order number, or proof of purchase.
3. How to Start a Return
To initiate a return, please contact our customer support team at:
- Email: contactsupport@GoblinBox.shop
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that customers are responsible for paying their own shipping costs for returning items unless the return is a result of our error (e.g., you received an incorrect or damaged item). We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Damaged or Incorrect Items
Please inspect your order upon reception. Contact us immediately at contactsupport@GoblinBox.shop if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
5. Refunds Process
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and whether your refund has been approved or rejected based on the condition of the sealed product.
- Approval: If approved, your refund will be processed automatically.
- Timeline: The refund will be credited back to your original method of payment within 3–5 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
6. Business Information
For any questions regarding our returns and refunds, please contact us at:
- Store Name: Goblin Box
- Customer Support Email: contactsupport@GoblinBox.shop
- Business Address: Unit 4, Indoor Market, Green St, Neath, SA11 1DP, United Kingdom