At Goblin Box, we are committed to providing premium, authentic, and high-quality collectibles to our community. This policy outlines our guarantees regarding product authenticity and how we handle issues with goods as a retail merchant operating in the United Kingdom.
1. Authenticity Guarantee
We understand how critical authenticity is in the trading card and hobby box market.
- We guarantee that all products sold on GoblinBox.shop are 100% authentic and factory-sealed.
- We source our inventory exclusively from reputable, licensed distributors or directly from official manufacturers.
- We enforce strict internal inspection protocols to guarantee that our hobby boxes, packs, and booster cases are completely untampered with before they are dispatched.
2. Manufacturer Defect Disclaimer
Because we specialize in factory-sealed trading card products, we have no control over what is inside a sealed box. Once a product is opened, Goblin Box cannot provide a warranty or guarantee regarding:
- The specific contents, cards, or “pull rates” inside a pack or hobby box.
- Random manufacturing defects originating from the production printing facilities (such as off-centre printing, print lines, or minor cosmetic surface scratches on individual cards).
For any internal packaging errors (e.g., a sealed box missing packs or missing a guaranteed hit item), you will need to contact the manufacturer’s customer service directly (such as Pokémon Company International, Panini, Topps, or Konami) for support. We will gladly assist you by providing any invoice or order documentation needed to submit your claim to the manufacturer.
3. Your UK Statutory Rights
As a consumer in the United Kingdom, your purchases are protected under the Consumer Rights Act 2015. Nothing in our store policies reduces, restricts, or takes away your legal rights.
Under UK law, any goods we supply must be:
- Of satisfactory quality: Free from external defects or damage to the product’s outer structural packaging at the time of delivery.
- As described: The product must match the title, description, and manufacturer specifications displayed on our website.
If a product arrives damaged in transit or does not match the product listing, you have the right to request a rejection, replacement, or full refund in accordance with our standard 30-day return policy timeline.
4. Limitation of Extended Commercial Warranties
Because of the nature of trading card games and collectible goods, Goblin Box does not offer an extended commercial warranty or any optional paid service warranties on its products.
Once a factory seal is broken or tampered with by a customer, the item can no longer be evaluated or accepted for return, exchange, or refund under standard retail consumer protection laws due to the rapid, volatile value fluctuations inherent to the trading card market.
5. Contact Information
If you have any questions regarding our product sourcing, need help verifying authenticity, or need an invoice to claim a manufacturer defect error, please get in touch with our team:
- Store Name: Goblin Box
- Customer Support Email: contactsupport@GoblinBox.shop
- Business Address:Unit 4, Indoor Market, Green St,Neath, SA11 1DP,United Kingdom